Where Amazon stole their customer support from | Sidebean

Where Amazon stole their customer support from

We don't just make videos. Slidebean startups navigate fundraising:

The Slidebean Platform ► https://yt.slidebean.com/b8l

In this video, we'll tell you all about how Zappos got to the top and the unfortunate implications of its success in this episode of Company Forensics.

#startups #Slidebean #Zappos

0:00 Zappos - Intro

0:48 Zappos - The origins

2:35 Zappos - Changes through culture

4:26 Zappos - The reputation precedes

5:46 Zappos - Atypical employment techniques

7.08 Zappos - Amazon comes in

8:37 Zappos - Tony Hsieh, an enigmatic character