Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

<p><strong>Join RevUP Academy: </strong><a href="https://bit.ly/4wRZDuY" target="_blank" rel="noopener noreferer">https://bit.ly/4wRZDuY</a><br></p><p>In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support.</p><p><br></p><p><strong>Chapters</strong></p><p>00:00 Introduction </p><p>02:33 Meet Andrea Kale</p><p>03:46 Understanding Customer Success at Help Scout</p><p>17:07 Segmentation Strategies for 12,000 Customers</p><p>32:49 Revenue Generation from Support Teams</p><p>39:19 The Role of AI in Customer Support</p><p>43:59 Key Takeaways for Customer Success Leaders</p><p><br></p><p><strong>Connect with Anika Zubair:</strong><br>Website: <a href="https://thecustomersuccesspro.com/">⁠https://thecustomersuccesspro.com/⁠</a></p><p>LinkedIn:  <a href="https://www.linkedin.com/in/anikazubair/">⁠https://www.linkedin.com/in/anikazubair/⁠</a><br></p><p><strong>Connect with Andrea Kale: </strong><a href="https://www.linkedin.com/in/andreakayal/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/andreakayal/</a></p><p><br></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources">⁠https://thecustomersuccesspro.com/resources⁠</a></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest">⁠https://www.thecustomersuccesspro.com/podcast-guest⁠</a></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event">⁠https://www.thecustomersuccesspro.com/team-event</a></p><p><br></p>