2621: Why Patients Say No to Treatment They Need

On today's episode, Dr. Mark Costes reconnects with Dr. Chris Bowman to discuss how better communication helps patients understand and accept recommended care. Chris explains why the conversation should begin with the patient's goals, followed by a clear explanation of the problems standing in their way.

He shares how photographs, thoughtful questions, and team involvement build trust before the doctor enters the room. They also explore why discussing concerns before the cleaning can keep patients engaged and make treatment recommendations feel like a natural next step.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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