214: The One with the ServiceNow Government GVP

Mike Hurt, Group Vice President for U.S. Public Sector at ServiceNow joins the show to unpack findings from a new research report on AI adoption across civilian and defense agencies. Together we explore what separates a successful AI deployment from a science experiment, detail the governance infrastructure needed to define where AI makes decisions and where humans stay in the loop, and then discuss the importance of storytelling to build internal momentum and drive adoption beyond early adopters. We alsd dig into why only 15% of agencies are deploying agentic AI today and why siloed pilots aren't enough.