The Biggest Mistake Shop Owners Make with Josh Coomes and Brian Ramsburg

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Recorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed.

Timestamps:

00:00 Listen or Become a Liability

00:35 Tools in Hershey Introduction

02:37 Brian's Career Journey

04:18 Owning a Job vs. Owning a Shop

07:42 Customer Empathy and Service Standards

09:21 Turning Away Older Vehicles

14:48 Favorite Types of Repairs