Talking Dealer Scams with Ray Shefska of CarEdge, a 40-Year Industry Veteran

Automotive analyst Ray Shefska of CarEdge spent decades at dealerships learning the tricks of the trade, and here he reveals some of the nastier ones--such as bogus destination fees and fake certification charges. He also explains why there aren't any $20,000 cars--it's not just inflation, but manufacturer greed. They want us to buy the top models with all the bells and whistles.