#336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman

roommaster is evolving—and the future of hotel technology is all about modernization, flexibility, and helping hoteliers work smarter.

In this episode, recorded at the Independent Hotel Show Miami, Steve Carran sits down with Mark Bloomquist, Chief Revenue Officer, and Steven Burman, Director of Sales at roommaster, to discuss how the 30-year-old hospitality technology platform is being reimagined for the next generation of hoteliers.

They explore what “modern” really means in hotel technology, why hoteliers are looking for more unified platforms, and how roommaster is combining PMS functionality with revenue management, reporting, AI, integrations, and human support.

The conversation also dives into the growing role of AI in hospitality, not as a replacement for hotel staff, but as a way to automate repetitive tasks and free teams to focus more on guest experience. Mark and Steven also explain why human account management and personalized support remain critical as technology continues to evolve.

In this episode, you'll learn about:

How roommaster has evolved after 30 years in hospitalityWhat “modern” hotel technology actually meansWhy hoteliers want all-in-one platforms and seamless integrationsWhere AI belongs in the hotel guest journeyWho roommaster is designed to serveWatch the FULL EPISODE on YouTube: https://youtu.be/gSHANsDJSmw

Links:

Mark on LinkedIn: https://www.linkedin.com/in/mark-bloomquist-a7a4639/

Steve on LinkedIn: https://www.linkedin.com/in/stevenburman99/

roommaster: https://www.roommaster.com/

For full show notes head to: https://themodernhotelier.com/episode/336

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