The Patient Experience Blueprint

← The Patient Experience Blueprint11 feb · 52 min

The Man in the Mirror: Why Practice Culture Defines Patient Experience with Howard Farran

The Man in the Mirror: Why Practice Culture Defines Patient Experience with Howard Farran11 feb52 min

Howard Farran, CEO and Founder of Dentaltown, Farran Media, and the Dentistry Uncensored Podcast, explains why running your dental practice like a generic business destroys culture and patient trust. This candid conversation reveals what practice owners should actually focus on to build teams that care and lead with purpose.