
← The Patient Experience Blueprint11 Feb · 52 min
The Man in the Mirror: Why Practice Culture Defines Patient Experience with Howard Farran
The Man in the Mirror: Why Practice Culture Defines Patient Experience with Howard Farran
Howard Farran, CEO and Founder of Dentaltown, Farran Media, and the Dentistry Uncensored Podcast, explains why running your dental practice like a generic business destroys culture and patient trust. This candid conversation reveals what practice owners should actually focus on to build teams that care and lead with purpose.