How home inspectors should tackle re-inspections... featuring Brad Zirlott (AKA @duesouthbrad)

Re-inspections are tearing your schedule apart—and you're paying the price. Discover how industry insiders are redefining checklists, pricing strategies, and client management to finally regain control.

Ever wonder why reinspections often turn into frustrating time sinks that eat away your profits and burn out your team? In this episode, home inspection veterans Brad Lowery, Matt Brading, and Brad Zirlott unmask the hidden pitfalls of re-inspect practices — from the chaos of too many slated repairs to the tricky line between quality and client expectations.

Brad Zirlott shares his no-nonsense approach to charging for reinspects, managing builder and buyer frustrations, and setting firm boundaries to protect your time and sanity.

Meanwhile, Matt Brading reveals how team delegation and strategic pricing can help you stay profitable without sacrificing client satisfaction, highlighting the importance of clear communication and expectations.

Key topics:

- The frustrations with re-inspections, especially after repairs, and how homeowners and builders approach repairs differently.

- Strategies for pricing reinspections, including flat fees, per item charges, and managing expectations.

- The importance of clear communication about what reinspections verify—functionality versus craftsmanship.

- The challenge of multiple re-inspections on new construction and the importance of setting boundaries.

- Balancing help and client service with the business realities of time and profitability.

- The potential to delegate reinspections to team members and how company structure influences workflow.

- The industry's need for standardized verbiage and contracts to manage reinspection expectations.