[Ep 74] Operational Empathy In Business

Send us Fan Mail What makes a business feel thoughtful, human, and genuinely good to work with? In this episode, I explore the idea that empathy in business should not depend on personality alone. If care only shows up when the founder has the time, energy, or emotional bandwidth to manually create it, then the experience will inevitably become inconsistent. We talk about the difference between empathy and emotional labour, why founder-led businesses often struggle to deliver care consistentl...