The Chicken Story That Sold Bathrooms

Send us Fan Mail I loved butchering chickens. My mother hated it. And believe it or not, that story helped me sell more than one bathroom. During my years in bathroom-remodeling sales, I learned that the best way to stop being strangers wasn’t a clever sales pitch. It was to listen. A question about someone’s house could lead to a story about where they grew up. Their memory would make room for one of mine. By the time we sat down to discuss the bathroom, we weren’t merely a salesman and ...