The Psychology of Bank Fee Management: Pain Avoidance and Relief (Open Fees)

In this episode, Craig Jeffery and Stephan Ireland of Open Fees examine why bank fee management is easy to avoid but costly to ignore. They discuss what account analysis statements can reveal about unnecessary services, internal behavior, and control gaps, and how automation can turn a tedious monthly review into actionable insight for managing banking relationships.

Webinar: Managing Banking Relationships: A More Intentional Approach (Open Fees)

Episode 402: The Hidden Risks in Your Bank Fee Analysis and How to Fix Them

Open Fees

Timestamps:

00:00 Introduction

00:42 Why bank fee management gets avoided

05:00 Why normal invoice review breaks down

09:11 About Open Fees

11:19 What bank statements reveal

16:57 Bank fees, risk, and fraud controls

22:20 Automating bank fee analysis