Mandie maintains steady growth: $14M to $16M to $17M to $20M in 2026

What does it really take to take over a family business, expand into multiple trades, and build it into a $20M home services company?

In this episode of the To The Point Home Services VIP Room, Chris Yano and Chad Peterman sit down with Mandie Hagan, owner of Rowell Services, a family-owned home services company in New Hampshire offering septic, drain cleaning, HVAC, plumbing, electrical, excavation, and pipe relining.

Mandie shares the story of stepping into the family business after the unexpected loss of her father, moving back from Colorado, and helping her mom continue the company. From starting with just a small operation to building a team of nearly 90 employees and pacing toward $20M in revenue, Mandie opens up about the decisions, challenges, and leadership lessons along the way.

The conversation covers adding multiple trades, finding the right leaders, moving from top-line growth to focusing on profitability, building an organizational structure, generating leads with a strong local brand, cross-trade referrals, and the personal pressure that comes with running a growing company.

Mandie also talks about why Rao Services has remained independently owned, her plans to preserve her father's legacy, and what she's focused on as the company enters its next stage of growth.

Timestamps00:00 – Welcome to the VIP Room

01:30 – Meet Mandie Hagan & the Rao Services story

04:15 – Losing her father and returning home to the family business

08:10 – Moving back from Colorado and taking over the company

11:30 – How Rao Services began expanding beyond septic

15:00 – The lesson Mandie learned from adding multiple trades at once

18:00 – Finding the right people for the right seats