Unlocking The Bias Every Leader Has (And How To Fix It) With Mark Miller

Mark Miller spent almost 45 years at Chick-fil-A, rising to VP of High Performance Leadership, and along the way he accidentally co-wrote a book with Ken Blanchard that's now in 34 languages. He's back on Unlocked to talk about the newly re-released edition of THE SECRET: What Great Leaders Know and Do, a third of it rewritten, with a research-backed free assessment and facilitator's guide added.

We get into why "servant leadership" has become a tarnished brand, and why buying donuts and walking dogs is service, not leadership. Mark shares data from a global survey of 4,000 leaders across six countries where over 60% named the same thing as their boss's biggest limitation: ego.

Timestamps:

00:00:00 – Cold Start & Intro

00:08:40 – Why Rewrite a Book That Already Sold 700K Copies

00:12:50 – Why "Servant Leadership" Got a Bad Name

00:15:26 – The Definition Problem Nobody Talks About

00:20:13 – The #1 Thing Blocking Your Boss

00:26:35 – When Learning Becomes a Hiding Place

00:31:34 – Why the Quarter Kills the Relationship

00:38:33 – Own Your Bias, Then Compensate

00:45:20 – Does Pressure Reveal Character or Build It?