Rajesh Ganesan on where AI delivers real value in enterprise IT

Enterprise AI is moving beyond experimentation, but businesses still need to prove where it delivers measurable value without creating new risks.

Rajesh Ganesan, CEO of ManageEngine, a division of Zoho Corporation, explains where AI is delivering practical value in enterprise IT and why many organisations are still taking a cautious approach.

Ganesan discusses AI-assisted software development, cybersecurity, and the shift from copilots to agentic AI that can execute IT tasks. He explains how ManageEngine’s Zia agents can analyse security data, prioritise threats, resolve support issues, and escalate decisions that still require human judgement.

The conversation also explores AI governance, data privacy, infrastructure readiness, and why companies should understand where their data flows before adopting third-party models. Ganesan argues that businesses need clean data, integrated IT systems, and flexible infrastructure before AI can scale effectively. He also considers how IT architectures could increasingly be designed around AI agents first.

0:00 Intro

1:25 Where enterprise AI delivers value

4:28 Practical AI use cases for IT teams

8:51 From AI assistants to AI agents

13:09 What CIOs should automate

17:24 AI governance and data privacy

24:41 How AI will change IT teams

ManageEngine Website Link: https://www.manageengine.com/