What Would They Do? The Customer Experience Podcast For Online Business

← What Would They Do? The Customer Experience Podcast For Online Business5 okt · 36 min

85. What to hand off to AI and what to keep human with Kinsey Soderberg

85. What to hand off to AI and what to keep human with Kinsey Soderberg5 okt36 min

<p><span style="color: rgb(0, 0, 0); background-color: transparent;">If you've been sitting on the fence about AI because you're worried it'll make your brand feel less like you, this episode is going to be a game changer.</span></p><p><br></p><p><span style="color: rgb(0, 0, 0); background-color: transparent;">Today I'm joined by Kinsey Soderberg, co-founder of </span><a href="https://heraiclub.co/?ref=994ECC" rel="noopener noreferrer" target="_blank" style="background-color: rgb(250, 251, 255);"><strong>Her AI Club™</strong></a><span style="background-color: transparent; color: rgb(0, 0, 0);">, to answer a question by fractional CMO Madelyn Victoria in episode 27. Kinsey and I explore what to automate, what to protect, and how AI can make your customer experience feel more personalised than ever.</span></p><p><br></p><p>And if you're listening live, make sure you <a href="https://candocontent--heraiera.thrivecart.com/her-ai-era-summit-2026/" rel="noopener noreferrer" target="_blank"><strong>grab your free ticket to the Her AI Era Summit from 12-16 October 2026</strong></a>.</p><p><br></p><p><strong style="color: rgb(0, 0, 0); background-color: transparent;">What we cover:</strong></p><ul><li><span style="background-color: transparent;">Kinsey's honest journey from AI sceptic to saving 15 hours a week (and what changed her mind)</span></li><li><span style="background-color: transparent;">Why vibe coding is more accessible than you think and how Her AI Club members are using it to build tools for their clients</span></li><li><span style="background-color: transparent;">The three-zone framework: full manual, full automation, and the collaborative middle ground where most of us should actually live</span></li><li><span style="background-color: transparent;">What Kinsey never hands off to AI, and why her Instagram stories remain stubbornly human</span></li><li><span style="background-color: transparent;">How to build foundational AI skills before you even think about automation or agentic AI</span></li><li><span style="background-color: transparent;">Why the Her AI Era Summit is back for year two (and how to grab your free ticket)</span></li></ul><p><br></p><p><strong style="color: rgb(0, 0, 0); background-color: transparent;">Connect with Kinsey:</strong></p><p>Check out her signature programs: <a href="https://heraiclub.co/?ref=994ECC" rel="noopener noreferrer" target="_blank"><strong>Her AI Club™</strong></a> and <a href="https://authenticai.co/ai-brand-bl