46. The Employee Journey: How Our Experience at Work Shapes the Organisation

We often think of the employee journey as recruitment, onboarding, training, performance reviews and career development.

But what about the human experience in between?

In this episode, I explore the everyday interactions that shape how we experience work: the conversations we have, the feedback we receive, the mistakes we make, and whether we feel heard and understood enough to take ownership.

I also explore the theory behind The Balcony, a practice of stepping away from the day-to-day “dance floor” to notice patterns that may be unhelpful especially as sometimes the things affecting performance, wellbeing and engagement aren’t obvious and can therefore create unintended consequences.