The Customer Success Pro Podcast

← The Customer Success Pro Podcast8. Juli · 46 Min.

The Visibility Framework That Makes Leadership Remember Your Name For Promotions

The Visibility Framework That Makes Leadership Remember Your Name For Promotions8. Juli46 Min.

<p><strong>Team Workshop:</strong> <a href="https://bit.ly/4egTU9D">https://bit.ly/4egTU9D</a></p><p>Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven storytelling and multi-threading within organizations.</p><p><br></p><p>Chapters</p><p>00:00 The Invisible CSM</p><p>02:48 Understanding Recognition in Customer Success</p><p>05:36 The Importance of Visibility in Career Growth</p><p>08:51 Common Mistakes Keeping CSMs Invisible</p><p>11:36 The Seen Framework for Visibility</p><p>23:21 Implementing the Scene Framework</p><p>35:25 Personal Journey: From Invisible to Visible</p><p><br></p><p><strong>Connect with Anika Zubair:</strong><br>Website: <a href="https://thecustomersuccesspro.com/">⁠https://thecustomersuccesspro.com/⁠</a><br>LinkedIn:  <a href="https://www.linkedin.com/in/anikazubair/">⁠https://www.linkedin.com/in/anikazubair/⁠</a><br>RevUP Academy: <a href="https://thecustomersuccesspro.com/revup">⁠https://thecustomersuccesspro.com/revup⁠</a></p><p><br></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources">⁠https://thecustomersuccesspro.com/resources⁠</a></p><p><br></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest">⁠https://www.thecustomersuccesspro.com/podcast-guest⁠</a></p><p><br></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event">⁠https://www.thecustomersuccesspro.com/team-event</a></p>