Über diesen Podcast
<p>This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I…
65 Folgen · business
The Customer Success Pro Podcast
Über diesen Podcast
<p>This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I…
Neue Folgen
- Stop Reporting Churn. Start Forecasting NRR.2. Sept. · 35 Min.
- Your First 90 Days Owning an NRR Number: The VP of Customer Success Operating Plan26. Aug. · 44 Min.
- The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen19. Aug. · 57 Min.
- AI For QBR Prep and How To Build A Board Ready Value Story12. Aug. · 34 Min.
- Handling Price Increase Conversations Without Losing Customer Trust5. Aug. · 31 Min.
- AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes29. Juli · 59 Min.
- Revenue Storytelling For Every Post Sale Role15. Juli · 38 Min.
- The Visibility Framework That Makes Leadership Remember Your Name For Promotions8. Juli · 46 Min.
- Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal1. Juli · 52 Min.
- How to Conduct Effective Churn Retrospectives24. Juni · 42 Min.
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