Scaling Digital Customer Success with AI with Joe Di Grande

<p><strong>FREE Masterclass - </strong><a href="https://www.thecustomersuccesspro.com/masterclass" target="_blank" rel="noopener noreferer"><strong>https://www.thecustomersuccesspro.com/masterclass</strong></a><strong></strong><br>In this episode, Joe De Grande from Gong discusses the evolution of digital customer success, the role of AI, and how to measure success in an AI-driven environment. He shares insights on building scalable, automated customer success programs and the importance of data and human touch.Chapters:00:00 Introduction 03:03 Joe De Grande&#39;s background and role at Gong07:12 The change from digital CS to revenue architecture11:57 Defining digital and scaled customer success16:36 Impact of AI on digital customer success23:39 Starting an AI-powered digital CS program30:01 Data as the foundation for AI in CS37:43 The future of AI in customer success43:48 Quickfire predictions and insights</p><p><br></p><p><strong>Connect with Anika Zubair:</strong><br>Website: <a href="https://thecustomersuccesspro.com/">⁠https://thecustomersuccesspro.com/⁠</a><br>LinkedIn:  <a href="https://www.linkedin.com/in/anikazubair/">⁠https://www.linkedin.com/in/anikazubair/⁠</a><br>RevUP Academy: <a href="https://thecustomersuccesspro.com/revup">⁠https://thecustomersuccesspro.com/revup⁠</a></p><p><br></p><p>Connect with Joe Di Grande Linkedin: <a href="https://www.linkedin.com/in/josephdigrande/">⁠https://www.linkedin.com/in/josephdigrande/</a></p><p><br></p><p><strong>Grab our FREE resources here:</strong> <a href="https://thecustomersuccesspro.com/resources">⁠https://thecustomersuccesspro.com/resources⁠</a></p><p><br></p><p><strong>Want to be our next podcast guest? Apply here:</strong> <a href="https://www.thecustomersuccesspro.com/podcast-guest">⁠https://www.thecustomersuccesspro.com/podcast-guest⁠</a></p><p><br></p><p><strong>Book Anika as a speaker at your next team event:</strong> <a href="https://www.thecustomersuccesspro.com/team-event">⁠https://www.thecustomersuccesspro.com/team-event</a></p>