Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 Folgen · news
The CX Cast
Über diesen Podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Neue Folgen
- 463: Distrust In The Age Of AI3. Sept. · 27 Min.
- 462: Use Cases For AI In Experience Research27. Aug. · 22 Min.
- 461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide20. Aug. · 23 Min.
- 460: CX Cast Replay – How Fujitsu Europe Scaled CX Transformation13. Aug. · 47 Min.
- 459: Why Inclusive Design Improves Customer Experience For Everyone7. Aug. · 28 Min.
- 458: How Employee Experience Powers Total Experience Growth31. Juli · 25 Min.
- Hands On: Building Interactive Experiences23. Juli · 29 Min.
- 456: Why You Need A Journey Decision System15. Juli · 30 Min.
- 455: Closing the Digital Experience Gap: From Channels to Customer Moments9. Juli · 30 Min.
- 454: Make CX Strategy Stick With Interactive Learning2. Juli · 26 Min.
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