Designing Employee Engagement and Retention Featuring Jimmy Chebat

How to Improve Performance with Gamification and Feedback

Shep interviews Jimmy Chebat, founder and CEO of ZIZO Technologies. He talks about how employee engagement and retention can be intentionally designed and improved through positive feedback, gamification, and purposeful organizational design. 

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:

How does employee experience directly impact customer experience? 

How can leaders intentionally design a workplace for higher retention? 

What is the difference between corrective feedback and recognition-based feedback? 

How does gamification improve employee engagement and workplace productivity? 

How do you build feedback and recognition into workplace infrastructure? 

Top Takeaways:   

Employee experience directly influences how customers perceive and interact with a company. If employees feel valued, engaged, and recognized, that positive environment shows up in customer interactions.  

High attrition is a design problem, not a people problem. It is a symptom of an organization that fails to support and motivate its employees. 

Because of technology, the friction that made it difficult for employees to switch companies, like location limits and time-consuming application processes, have largely disappeared. Organizations must not only work harder but also be more intentional about designing a work experience that retains top talent.