Future-Ready African Airports: The SITA and ACZ Investment Model

In this episode, host Jon Howell speaks with Selim Bouri, President, Middle East, Africa and Turkiye, SITA, and Daniel Muchuchuti, ICT Director, Airports Company of Zimbabwe (ACZ).

The conversation explores the latest findings from SITA's IT Insights and Baggage reports and how Africa is performing and where there is room for improvement.

The conversation then moves to a case study around airport IT Investment, with the Airports Company of Zimbabwe, outlining how a collaborative approach to investment in technology upgrades aims to benefit the passenger and airline customer.

Chapters:

00:00 — Why airport IT investment matters for Africa

02:14 — Africa's uneven airport technology investment

04:53 — Passenger processing and border management priorities

07:50 — Why coordination matters more than technology

10:18 — Who must collaborate to modernize African borders

14:54 — The high cost of mishandled baggage

15:57 — How baggage tracking works across the industry

16:26 — Why one mishandled bag costs $260