Customer Service is Bullsh*t | Business is Bullsh*t Ep 38

Customer service isn't bullshit. The way most companies do it is.

We get into fraud departments that make you investigate your own fraud, companies that bury you in transfers, employees with zero authority, and why the simplest thing a business can do is still the thing most of them screw up: respond, communicate and actually give a shit.

Plus, the companies that get it right, the customers who ruin it for everyone else, and why "the customer is always right" is bullshit too.

Check out our other episodes here:

Apple: https://podcasts.apple.com/us/podcast/business-is-b-t/id1769653675

Spotify: https://open.spotify.com/show/1Xv7C9WFxZHeoARrm8EDc5

YouTube: https://www.youtube.com/@BusinessIsBullsht