Female Founders Series: When the EHR Goes Down: Building Real-Time Resilience Before the Next Outage

When the EHR goes down, care doesn't stop, but the chart, the meds, and the allergies do. Chao Cheng Shorland explains why EHR downtime is a patient safety problem, not just an IT one, and how her team is working to end pen-and-paper charting during outages.

In this conversation:

Why EHR downtime belongs under patient safety, and how mortality risk climbs when systems go dark

The difference between continuity during failure and disaster recovery after failure

How ransomware turned downtime from a two-hour event into a 24-day average

What a lightweight downtime system needs to do: charting, orders, medications, ADT, and ED tracking with no user training

How a passive, read-only system flips to active over HL7 and syncs back when the primary EHR returns

Chao Cheng-Shorland, CEO and Co-Founder, ShelterZoom

Megan Antonelli, Chief Executive Officer, HealthIMPACT Live

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