359 Two Salons, One Family, 25 Staff with Billy Ryan and Elle Foreman

Billy Ryan and Elle Foreman own the Tribe Salons group in London and Kent. In this episode, we discuss what it takes to build a successful family salon business and how they've evolved their employee-based salon culture to meet the expectations of today's workforce.

You'll hear how they've built communication and shared values into the way they lead their team, why they moved away from a traditional commission-only pay structure, and how learning to manage cash flow gave them the confidence to invest, expand and finally feel in control of the financial side of the business.

IN THIS EPISODE:

Why clear communication and shared core values matter How different learning styles shape the way you train your team, and why one teaching style never works for everyoneWhy a pay structure based only on commission can work against the business you're trying to buildHow a cash flow forecast turns "we just need to make more money" into an actual planWhy entering awards and competitions can have a bigger impact on your business than chasing a larger social media following

EPISODE TIMESTAMPS:

[00:00] Introduction

[00:47] Meet Billy Ryan and Elle Foreman from Tribe Salons

[01:41] How Tribe Salons grew to two locations and 25 team members

[03:23] The pros and cons of running a business with a sibling

[07:39] Bringing in new ideas while an older generation resists change

[12:55] The top things that make a family business work

[17:29] Why Tribe is built as a fully employed salon, not chair rental