Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

← Inside Commerce: Ecommerce Strategy, CX and Technology Podcast2 days ago · 49 min

EP368: Broken Ecommerce Tracking Is Costing You 10-20% Of Your Ad Performance: Find Out How To Fix It

EP368: Broken Ecommerce Tracking Is Costing You 10-20% Of Your Ad Performance: Find Out How To Fix It2 days ago49 min

<p>In this episode, find out how to keep your attribution accurate as privacy rules tighten. Your ad management &amp; optimisation is only as good as your tracking. </p><p><strong>Listen if you want to</strong> spot where your analytics is leaking data and leave with clear first steps to fix it, no analytics background required.</p><p>Our guest expert is Littledata founder &amp; CEO Edward Upton.</p><p><strong>Key topics:</strong></p><ul><li>Why server-side tracking has become essential, but isn’t a complete solution.</li><li>How privacy changes, cookie consent and Shopify checkout updates affect attribution.</li><li>Where Google Analytics fits alongside platform analytics and other reporting tools.</li><li>Why richer behavioural and event-level data matters for analysis and AI.</li><li>Common tracking gaps, including consent misconfiguration and lost links between sessions and orders.</li><li>How to audit your setup by checking first-page tracking and consent behaviour.</li><li>How to think about tracking budgets and the potential value of more reliable data.</li><li>Who should own tracking and how ecommerce, marketing, CRM, and analytics teams should work together.</li><li>Why first-party identifiers like email are increasingly important as customer journeys move across devices and apps.</li></ul><p><br></p><p><strong>Episode summary</strong></p><p>Tracking ecommerce performance has never been harder. In this episode, we explain why and what brands can do about it.</p><p><strong>Why tracking is getting harder</strong>Server-side tracking has gone from cutting-edge to essential, yet many brands still rely on free tools that can’t keep up. Privacy changes add to the pressure:</p><p><em>“Every year since iOS 14, Apple has tightened up its privacy restrictions, making it harder to track people from social media to Shopify stores.”</em></p><p><strong>Why server-side tracking is now essential</strong></p><p>Browser-based tracking relies on scripts and cookies that ad blockers, browser restrictions and iOS privacy changes increasingly cut off. Server-side tracking sends events from your server directly to platforms like Google Analytics, Meta and TikTok, so more of your data survives.</p><p><strong>What it fixes</strong></p><ul><li><strong>Lost conversions:</strong> Fewer events are blocked, so ad platforms see more of your real sales and can optimise better.</li><li><strong>Broken attribution:</strong> Order data comes from your store’s backend, which is more