'That's gaslighting!': Why "I'm sorry you feel that way" isn't an apology

Still waiting on a sorry that's never coming? Or apologising for everything except what matters? Leslie Shoemaker joins Jennifer to explain why the Irish over-apologise, why "I'm sorry you feel that way" is gaslighting, and what a real apology sounds like. Plus: Doireann O'Connor tries to quit her 50-a-day sorry habit, the friend who keeps cancelling, and whether you should ever go to bed angry.

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