Is Your Team Really the Problem? Fixing the Systems Holding Back Your Med Spa

People are one of the hardest parts of a practice. Even with careful hiring and a great culture, you'll still deal with turnover, performance issues, and the occasional wrong fit.

In this episode, I sit down with Amy Anderson of ACG Practice Partners to talk about when people problems are actually process problems. We cover retention, compensation, hiring, transparency, and the operational leaks that get more expensive as you grow.

Make It Easier for Good People to Stay

You can't guarantee every great provider will stay, but you can make sure they understand their role, how they're evaluated, and how compensation works. Clear job descriptions, check-ins, and transparency around gross margin and pay can prevent confusion.

Before You Blame the Person, Look at the Process

If a different person stepped into the role tomorrow, would the same problem still happen? If yes, look at the system before replacing the person.

Before you hire again, review:

Job descriptions and onboarding

KPIs and compensation plans

Lead handoffs and manual work

Hiring criteria

Small inefficiencies add up fast as the team grows.