Handle Difficult Conversations: The Step Everyone Skips

Send us Fan Mail How to handle difficult conversations: you've rehearsed it in the shower, in the car, and at two in the morning. Then they say one sentence and your perfect script is gone. You skipped a step. Almost everyone does. In this episode, Sandy shares the moment she was tested on her own tool, in a conversation with a friend she loves, after hearing a comment that hit harder than she expected. She walks you through exactly what happened and the tool that kept her from firing back. Y...