Ep. 152 - FEC Arcade Operations & Staff Training Tips with David Pascoe

On this episode of the Memory Makers Podcast, Russ is joined by David Pascoe, Business Development and Sales Executive at LAI Games. Drawing on over 15 years of industry experience—including servicing arcade machines across Walt Disney World properties and directing amusements and attractions for Andretti Karting & Games—David breaks down the essential balance between business analytics and guests' emotional connection.

"What's your vision for the end of your guest experience? You're not selling a toy, you're selling: 'Mom and dad took me out Saturday for my birthday, and I won this plush or this toy.' It's connected to a memory."

— David Pascoe

David reveals how venue owners reverse engineer the guest experience by focusing on the lingering feeling visitors have as they head for the door. He shares real-world guidance on understanding ticket values, managing the honeymoons of new location launches, and training frontline staff to become enthusiastic advocates for high-tech attractions like virtual reality.