Episode 142: People, People, People

Coming to you live from the MSP Summit in Orlando, Erick and Rich discuss why Shield Technology Partners views cutting edge AI as a means to empower people rather than replace them and what MSPs can learn from that strategy, as well as why MSPs must make themselves “customer zero” for AI services before offering anything to clients. Then they’re joined by Omdia analyst Jay McBain for an expert tour through market conditions and AI opportunities for MSPs today, and the power of community in the channel. And finally, one last thing: Batman takes down an evildoer in real life.

Discussed in this episode:

Shield’s Secret Weapon Isn’t AI. It’s People.

Jay McBain linked in post on channel profits

Jay McBain linked in post on partner-led AI opportunity

Jay McBain linked in post on vendor incentive models

Jay McBain linked in post on GTIA buying ASCII Group

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