191 - How AI Stewards Turn Prompts Into Business Outcomes

AI is starting to feel less like a tool you click and more like a coworker you direct and that shift changes everything. We sit down with Evan J. Schwartz, CIO and Chief Innovation Officer at AMCS Group, to unpack what happens as companies move from classic UX to what he calls AX, the agentic experience. If you lived through the early internet era, you will recognize the pattern: the first wave adds new tech on top of old work, and the second wave rewires the work itself. We get specific abo...