The Hospitality Front Door: Gregers Knudsen on Comms, Culture and Killing App Fatigue

<p>Your team doesn&#39;t think about ops, people and culture as separate problems. They just want to know when they&#39;re working and where to find stuff. So why do most hospitality businesses still run their workforce across six or seven different apps?</p><p>This week Chris sits down with Gregers Knudsen, founder of Monotree, the employee &quot;front door&quot; app that pulls comms, learning and operations into one place for multi-site hospitality. Gregers came up through Planday and built Monotree off the back of watching businesses with 1,000+ employees run their entire company on Facebook groups and WhatsApp.</p><p>They get into why that&#39;s a problem, how you actually move a workforce off WhatsApp, and what changes when your engagement data finally lives in one place. Plus the open API, customers building reports straight into Claude, and a smart idea on capturing what people know before they walk out the door for good.</p><p>Honest, operator-first chat about the bit of the stack everyone has and almost nobody has properly fixed.</p><p>A few lines that stuck:</p><p>&quot;Good tech is just when you don&#39;t really think about it.&quot;</p><p>&quot;We want to be the heavy use guys.&quot;</p><p>&quot;If your providers don&#39;t have an open API, switch them now. Your data is your precious thing.&quot;</p><p>Find Gregers and Monotree at monree.com, on LinkedIn, or just at dinner. He eats out a lot.</p><p>This episode is supported by Lightspeed. EPOS and payments built to keep service flowing when the patio&#39;s packed and the game&#39;s on every screen.</p><p><br></p>