How The Adecco Group Is Rolling Out Salesforce AI to 27,000 Employees | Denis Machuel, CEO

In this episode, recorded at Dreamforce 2026, Denis Machuel, CEO of The Adecco Group, joins Kyle to discuss how AI agents are changing recruitment, workforce strategy, and the day-to-day work of recruiters. Denis explains how Adecco is moving from isolated AI pilots to scaled deployment across its business, with a focus on keeping people at the center of the transformation.

They discuss Ada, Adecco's recruitment agent in the UK, why roughly half of its candidate conversations initially happened outside working hours, and how agents can take over repetitive outreach and first-level screening so recruiters can spend more time on higher-value human conversations.

Denis also breaks down Adecco's work with Salesforce, the rollout of Agentforce Coworker to 27,000 sales professionals and recruiters, the importance of responsible AI and secure data, and why the next challenge is orchestrating multiple agents while bringing humans into the process at the moments where they add the most value.

Key Topics Covered

How AI is changing recruitment at The Adecco Group

Why Adecco moved from broad AI pilots to scaling agents in core workflows

How Ada supports candidate outreach and first-level screening

Why recruiters can spend more time on higher-value human conversations

Adecco's rollout of Agentforce Coworker

Responsible AI, guardrails and secure candidate data

How AI can make recruitment more proactive for candidates and clients

Why agent orchestration and human-in-the-loop design matter