Empathy Continued: Head, Heart, and Hands in the Flower Shop

Episode 343: Empathy is not just about feeling someone else’s emotions—it can shape how we communicate, lead our teams, serve customers, and respond when someone needs help. In the second of this series, Lori and Vonda explore the three types of empathy: cognitive, somatic, and compassionate. They break down how each one appears in everyday flower shop situations, from helping an overwhelmed customer and responding to a delivery complaint to supporting a grieving family or stepping in when an...