#176: How to Build a Customer-Centric Business With AI in 2026 - Founder Story with Adrian Brady-Cesana

<p>⛰️ <strong>Try Heights Platform, the all-in-one tool for building your online course and community. Start your 30-day free trial → </strong> <a href="https://www.heightsplatform.com" target="_blank" rel="ugc noopener noreferrer">https://www.heightsplatform.com</a><strong> </strong></p><p><br /></p><p>Adrian is the founder of CXChronicles, a company that helps businesses improve their customer experience through four key pillars: team, tools, process, and feedback. He has also hosted almost 300 episodes of the CXChronicles Podcast, where he interviews founders, CEOs, and customer-focused leaders about what it really takes to build companies people trust.</p>