About this podcast
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the…
110 episodes · business
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
About this podcast
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the…
Recent episodes
- Digital CX with Real Impact: Kat Kenny on DAP, AI, and Customer Education | Episode 1081 Sept · 42 min
- Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 10718 Aug · 38 min
- Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 10612 May · 47 min
- Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 10521 Apr · 52 min
- The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 10417 Mar · 25 min
- Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 10310 Mar · 18 min
- The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 1023 Mar · 23 min
- Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 10110 Feb · 40 min
- Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 1004 Nov 2025 · 57 min
- Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 0997 Oct 2025 · 22 min
podlinkr.com/en/the-digital-cx-podcast-driving-digital-customer
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