The Business Case for Employee-Centric Leadership

Debbie Lovich is a Managing Director & Senior Partner at Boston Consulting Group and Author of Make Work Work: The 5 Daily Practices of the Employee-Centric Leader. In this episode of The Edge of Work, Debbie discusses why she believes work is broken and how organizations can become more employee-centric without sacrificing performance. She explains why employee experience needs to focus on the work itself, not just HR programs, and why the perceived trade-off between employees, customers...