71. Set your intentions, and I'll remind you in 60 days

<p><span style="background-color: transparent; color: rgb(0, 0, 0);">Most of us think about customer experience as something we do for other people.</span></p><p><br></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">But the most intentional brand experiences start with how clear you are about your own direction as a business owner.</span></p><p><br></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">In this short and actionable episode, I'm introducing my brand new Love Letter to Future Self concept, a two-minute exercise where you set your intentions today and I send them back to you when you least expect it but probably need it most.</span></p><p><br></p><p><strong style="background-color: transparent; color: rgb(0, 0, 0);">What we cover:</strong></p><ul><li><span style="background-color: transparent;">Why the customer experience you create for others starts with the one you create for yourself</span></li><li><span style="background-color: transparent;">The one reflection question to sit with today</span></li><li><span style="background-color: transparent;">How the Love Letter to Future Self works and what happens after you hit submit</span></li><li><span style="background-color: transparent;">The sneaky on-brand surprise waiting for you on the other side</span></li></ul><p><br></p><p><a href="https://candocontent.com/love-letter" rel="noopener noreferrer" target="_blank"><strong>Write your love letter 💌 to your future self right here.</strong></a></p><p><br></p><p><strong style="color: rgb(0, 0, 0); background-color: transparent;">View the episode transcript </strong><a href="https://link.candocontent.com/71" rel="noopener noreferrer" target="_blank" style="color: rgb(17, 85, 204); background-color: transparent;"><strong>here</strong></a><strong style="color: rgb(0, 0, 0); background-color: transparent;">.</strong></p><p></p><p><strong style="background-color: transparent; color: rgb(0, 0, 0);">Where to from here?</strong></p><p><br></p><p>Grab the 2026 State of the Customer Report FREE <a href="https://candocontent.com/state-of-the-customer-report" rel="noopener noreferrer" target="_blank">right here</a>.</p><p>Generate 10 tailored-to-you survey questions FREE <a href="https://candocontent.com/survey-questions" rel="noopener noreferrer" target="_blank">right here</a>.</p><p><br></p><p><strong style="color: rgb(0, 0, 0); background-color: transparent;">Join Retention Lab</strong><strong>🧪</strong><strong style="color: rgb(0, 0, 0); background-color: transparent;">, </strong><span style="color: rgb(0, 0, 0); background-color: transparent;">the community to help you b</span>uild a signature customer experience that keeps people coming back, gets them talking and grows your business without you having to start from scratch every single month<span style="color: rgb(0, 0, 0); background-color: transparent;">.&nbsp;</span><a href="https://link.candocontent.com/community" rel="noopener noreferrer" target="_blank" style="color: rgb(17, 85, 204);">Join here!</a></p><p><br></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Find out how you can get my strategic customer experience brain on your brand </span><a href="https://link.candocontent.com/website" rel="noopener noreferrer" target="_blank" style="color: rgb(17, 85, 204);">here</a><span style="color: rgb(0, 0, 0); background-color: transparent;">.</span></p><p><br></p><p>Check out my favourite CX tools and resources <a href="https://candocontent.com/mastering-cx-resources" rel="noopener noreferrer" target="_blank">here</a>.</p><p><br></p><p><strong style="background-color: transparent; color: rgb(0, 0, 0);">😍 Love the show?</strong></p><p><br></p><p><span style="background-color: transparent; color: rgb(0, 0, 0);">Hit subscribe or follow so you never miss a new episode.</span></p><p><br></p><p><a href="https://candocontent.com/what-would-they-do-podcast" rel="noopener noreferrer" target="_blank" style="color: r