About this podcast
Welcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost your…
85 episodes · business
What Would They Do? The Customer Experience Podcast For Online Business
About this podcast
Welcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost your…
Recent episodes
- 80. What your offer ecosystem can learn from music festivals with Ceels Lockley31 Aug · 34 min
- 79. The State of the Customer 2026: 3 findings that will change your approach23 Aug · 7 min
- 78. The hidden cost of using AI to improve your marketing & messaging17 Aug · 8 min
- 77. Why your best customers don’t hold the best insights (and who is!)10 Aug · 9 min
- 76. Love at first click & why retention starts before the sale3 Aug · 9 min
- 75. The best launches start with this (nope, it’s not copy)27 Jul · 18 min
- 74. Where is your customer journey falling apart? Let’s diagnose…20 Jul · 10 min
- 73. The real reason you can't bring your ideas to life (and what to do about it)13 Jul · 12 min
- 72. Hot Seat: How to make your email automations feel personal with Rachel Smith6 Jul · 41 min
- 71. Set your intentions, and I'll remind you in 60 days29 Jun · 5 min
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