Rolling out New Tech Without the Pushback - Where We Buy #395

Elizabeth Boldin Thomas is SVP of Business Transformation and Intelligence at Centennial. She talks about how the company rolled out Claude to a small cross-functional cohort, why in-person training and a group of internal influencers made the difference, and how the effort has already saved roughly 2,800 person hours a year. She also covers the distinction between AI and automation, the weekly show and tell that keeps momentum going, and why the human side of change management matters more than the technology.

James Cook is the Head of Retail Research for JLL.

Keisha Virtue is the Retail Research Manager in the Americas for JLL.

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Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.