The Truth About Hiring Offshore: How South African Professionals Are Helping Therapy Practices Grow with Di Luden | WP 204

In this episode of the Wise Practice Podcast, I'm talking with Di Luden, co-founder of Ubuntu Freelancers, about how virtual assistants can support therapy practices with intake, admin, marketing, billing, and more.

Di shares how Ubuntu connects U.S.-based practices with highly skilled team members in South Africa, why their model creates a win for both practice owners and their assistants, and how they handle challenges like time zones, training, HIPAA compliance, and live phone coverage. We also talk about their incredibly low staff turnover and why that can make such a difference when you're building a reliable support team.

If you've been telling yourself you need to get more organized before hiring help, this episode is especially for you. Di explains how an assistant can actually help you document your workflows, create SOPs, and build stronger systems as you go. Plus, Wise Practice listeners can receive five free hours of onboarding when they sign up with Ubuntu Freelancers.

02:57 Meet Di Luden

04:05 How Ubuntu Freelancers Started

08:51 Why Hire a Virtual Assistant Overseas?

12:50 Live Phone Support + Intake Coordination

15:29 Additional VA Services for Practices

17:13 Training, EHRs, and CRMs

22:13 HIPAA Compliance + Onboarding

23:45 Five Free Onboarding Hours for Wise Practice Listeners

25:39 How to Get Started With Ubuntu Freelancers