141: Ops Execs and the Courage to Call Something ‘Done’

Sometimes, some things slide into the system and stay there, long after they stop serving what you’re actually here to do. If you lead ops, you know this feeling in your bones. You’re the one holding invisible layers of responsibility that would otherwise slide through the cracks. You keep the engine running. You hold context that nobody else quite sees. And you’re carrying more than most people realize. Sometimes the bravest move isn’t tweaking the system again or another optimization....