
Über diesen Podcast
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the…
110 Folgen · business
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Über diesen Podcast
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the…
Neue Folgen
- Digital CX with Real Impact: Kat Kenny on DAP, AI, and Customer Education | Episode 1081. Sept. · 42 Min.
- Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 10718. Aug. · 38 Min.
- Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 10612. Mai · 47 Min.
- Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 10521. Apr. · 52 Min.
- The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 10417. März · 25 Min.
- Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 10310. März · 18 Min.
- The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 1023. März · 23 Min.
- Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 10110. Feb. · 40 Min.
- Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 1004. Nov. 2025 · 57 Min.
- Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 0997. Okt. 2025 · 22 Min.