The CS Secret to Getting Feature Requests Prioritized Now

<p><strong>Are your feature requests and customer feedback piling up in the backlog, with no movement, no ETA, and frustrated customers asking you for answers you don't have?</strong></p><p>You're not alone. One of the most common pain points for Customer Success Managers is the disconnect between CS and the product team. But the good news? It's fixable, and it starts with <em>how</em> you communicate, not just <em>what</em> you communicate.</p><p>In this episode, <strong>Margo Barysheva</strong>, the first CS hire at a cybersecurity startup in Israel, discusses how she has been building the customer success function from the ground up. Margo brings hard-earned, practical experience from working across multiple high-growth startups, and she's developed a real system for turning messy customer feedback into product action.</p><p><strong>Here's what you'll learn in this episode:</strong></p><p>✅ Why most CSMs submit feedback the wrong way, and what to do instead (hint: it's not "the button should be black")✅ How to translate customer requests into business value so product teams actually listen✅ How to set backlog timeframes in Jira so tickets don't disappear forever — and you can finally close the loop with customers✅ The beta/preview program strategy that turns customers into product advocates✅ The squad model for larger CS teams to stay aligned with product without losing context✅ The #1 mindset shift: stop acting as a customer advocate <em>only</em> learn to be a true peer to your product team</p><p> Connect with Margo on LinkedIn → https://www.linkedin.com/in/margobarysheva/</p><p>Margo's Instagram → https://www.instagram.com/magbelyaeva/</p><p>Follow Bayron Toruno on LinkedIn → https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p><br /></p><p>Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our PodcastWebsite - https://cstalkspodcast.com/</p>