Front of House vs. Back of House: Why Do Floor and Kitchen Keep Fighting?

🎙️ EP206 — It shouldn't be two teams: the kitchen and the floor win or lose the same service together.

🎧 In This Episode:

⚔️ Why the Kitchen and the Floor Clash

🍽️ The Skills Behind a Great Floor Team

👀 Why Cooks Should Work the Floor

📣 Overpromising and the Communication Gap

🎭 Tact, Timing and Choreography on the Floor

🧱 How Bad Bosses Push Good People Out

🤗 Warm Service Without Groveling

📚 The Best Books on Restaurant Service

🥜 Accommodating Allergies Without Losing Quality

🧩 Connecting the Dots in a Guest's Meal