À propos de ce podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
100 épisodes · Zakelijk nieuws
The CX Cast
À propos de ce podcast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Épisodes récents
- 467: Journey Mapping Essentials: Supercharging Your Journey Mapping1 oct. · 13 min
- 466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas24 sept. · 25 min
- 465: Journey Mapping Essentials: Seven Steps To Effective Journey Mapping17 sept. · 31 min
- 464: Change CX Culture By Asking Better Questions10 sept. · 20 min
- 463: Distrust In The Age Of AI3 sept. · 27 min
- 462: Use Cases For AI In Experience Research27 août · 22 min
- 461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide20 août · 23 min
- 460: CX Cast Replay – How Fujitsu Europe Scaled CX Transformation13 août · 47 min
- 459: Why Inclusive Design Improves Customer Experience For Everyone7 août · 28 min
- 458: How Employee Experience Powers Total Experience Growth31 juil. · 25 min
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