À propos de ce podcast
Welcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost your…
85 épisodes · Marketing
What Would They Do? The Customer Experience Podcast For Online Business
À propos de ce podcast
Welcome to What Would They Do?, the customer experience podcast for online business owners such as membership site owners, course creators and coaches. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience and retention strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost your…
Épisodes récents
- 85. What to hand off to AI and what to keep human with Kinsey Soderberg5 oct. · 36 min
- 84. Why I'm retiring most of my courses (and what it means for your offer lineup)28 sept. · 12 min
- 83. From SEO to discoverability: How search is changing with Laura Jawad21 sept. · 25 min
- 82. The 3 questions I ask before automating any customer touchpoint14 sept. · 9 min
- 81. The 12-month onboarding experience that runs itself (without losing the personal touch)7 sept. · 15 min
- 80. What your offer ecosystem can learn from music festivals with Ceels Lockley31 août · 34 min
- 79. The State of the Customer 2026: 3 findings that will change your approach23 août · 7 min
- 78. The hidden cost of using AI to improve your marketing & messaging17 août · 8 min
- 77. Why your best customers don’t hold the best insights (and who is!)10 août · 9 min
- 76. Love at first click & why retention starts before the sale3 août · 9 min
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